Refund policy
We want you to be happy with your purchase. If you are not, here is how refunds work.
When you are eligible for a refund
- Your item arrives damaged, defective or not as described.
- You received the wrong item.
- Your order never arrives.
- You return an eligible item within the return window (see our Return Policy).
How to request a refund Email order@peakbuyhub.com with your order number and a short description of the problem. For damaged, defective or wrong items, please attach clear photos. We reply within 1 to 2 business days.
How refunds are paid Approved refunds go back to your original payment method. After approval, please allow 5 to 10 business days for the money to show in your account, depending on your bank or card company.
Shipping costs Original shipping fees are refunded if the problem was our mistake, such as a damaged, defective or wrong item. For change-of-mind returns, the original shipping fee is not refundable.
Partial refunds In some cases we may offer a partial refund, for example if an item is returned used, incomplete or in a condition different from how it was delivered.
Cancellations If you want to cancel an order, email us as soon as possible. If it has not shipped, we will cancel it and refund you in full.
Fraud or scam concerns If you believe you were the victim of fraud or a scam involving a purchase from us, send us your proof and see the Buyer Protection Promise on our Who We Are page. Verified cases will be refunded.
Contact: order@peakbuyhub.com
Return Policy
Return window You can request a return within 30 days of the delivery date.
Condition of items To be eligible, items must be unused, in their original packaging and in the same condition you received them, with all tags and accessories included.
How to start a return
- Email order@peakbuyhub.com with your order number and the reason for the return.
- We will reply with approval and the return address and instructions.
- Pack the item securely and send it back with a trackable service. Keep your tracking number.
- Once we receive and check the item, we will process your refund as described in our Refund Policy.
Please do not send items back without contacting us first. Returns sent without approval may be lost or refused.
Return shipping If the return is because of our mistake (damaged, defective or wrong item), we will cover the return shipping cost or send a prepaid label. For other returns, the customer pays the return shipping cost.
Items that cannot be returned
- Items that are used, damaged by the customer or missing parts.
- Personal care and hygiene items that have been opened or used.
- Gift cards.
- Items marked as final sale.
Exchanges The fastest way to exchange an item is to return the original and place a new order. If you prefer, contact us and we will help.
Damaged or defective on arrival Email order@peakbuyhub.com within 14 days of delivery with photos. We will send a replacement or refund you, and you may not need to return the item.
Contact: order@peakbuyhub.com